FlexNet Connect: Electronic Software Updates, In-Product Messaging And Detailed Reporting

As a software vendor or intelligent device manufacturer, you know there is tremendous value in connecting directly with your customers and products in the field. Being connected makes it easy for you to electronically deliver your latest software updates, and patches to your customers' systems— increasing their satisfaction and reducing your support costs.

Being connected also lets you keep customers informed by sending important messages directly to their desktops. Plus, it enables you to gather valuable data on how customers are using your products—data you can use to improve your software and give customers the features and tools they really want.

The importance of connecting with customers isn't in question. What is in question; however, is how to do it.

FlexNet Connect Keeps You Connected to Your End-Users
The answer is Flexera Software's FlexNet Connect®. FlexNet Connect gives you the power to stay connected with your customers and the machines running your software. It lets you electronically deliver software updates, patches and messages directly to your end-users' systems—keeping your software up to date, your support costs down, and your customers happy. FlexNet Connect also provides real-time data about how users interact with your products, enabling you to leverage critical usage trends to improve your software.

FlexNet Connect also delivers software updates and patches, data and marketing messages, such as reminders for expiring maintenance, directly to your end-users' systems. The users of your software products expect to stay connected to you after initial installation. They expect easy access to your latest software updates and to be notified of important announcements.

FlexNet Connect gives you the power to keep your users updated and informed – regardless of which operating system they use. This electronic software update solution also provides data on how they use your software, which is invaluable to strategic product development and marketing.

Derive deep customer insights

• Better understand your installed base with data on total customer size, versions in use, and upgrade patterns
• Learn how customers value your software by seeing which features are most popular
• Use real customer data to create better marketing campaigns and more competitive products

Cut Costs with Electronic Software Updates

• Cut support costs by keeping users on your most current version
• Cut product fulfillment, software upgrade delivery, and renewal costs
• Increase customer satisfaction by proactively delivering electronic software updates

Improve Customer Communication with In-Product Messaging

• Deliver marketing messages to customers and evaluators as they use your software
• Target users based on their product version, location, entitlement status, and more
• Reach all of your customers directly, even if they purchased through a reseller