Sunrise Telecom Introduces realGATE, A Comprehensive Broadband Testing Management Tool
San Jose, CA - Sunrise Telecom Incorporated, a leader in test and measurement solutions for telecom, cable and wireless networks, announced realGATE, a comprehensive management system for Sunrise Telecom's broadband test sets including the CM1000, CM2000 and the CM2000E. This time-saving, web-based system centralizes essential information while streamlining and improving existing broadband testing solutions. Problems are isolated faster, costly truck rolls are reduced and time and money are saved for communications carriers delivering broadband services to the home.
"Ensuring your field technicians have the latest tools to diagnose and correct broadband and digital voice service issues is critical to achieving customer satisfaction and keeping operational costs in check," said Jeff Heynen, Directing Analyst, Broadband and Video, Infonetics Research. "realGATE gives technicians and operators a complete field testing solution that feeds into a central data repository so network issues and their solutions can be discovered faster, eliminating multiple service calls and unnecessary CPE swaps."
The realGATE web application runs on a server that can be set up to allow simultaneous access by both field based technicians and internal personnel. New firmware can be easily downloaded to the field providing the latest enhancements and configurations available. Instant communication with the server gives field techs the information that they need to deliver the quality of service that customers demand. Delivering faster time to repair increases customer satisfaction and can significantly reduce your churn rates.
"As new services and technologies are deployed over broadband networks, testing and monitoring become more complex. Multiple truck rolls and extensive correlation and analysis can add time and costs to network management and service deployment," said Bahaa Moukadam, Sunrise Telecom's vice president of marketing. "realGATE provides a 360 degree view that improves field operations, ensures state-of-the-art testing and enables managers to streamline operations to improve efficiency. This new management system is the ideal complement to Sunrise Telecom's industry-leading line of broadband test solutions."
A system that is easily scalable, realGATE allows users to start out gradually and to scale up as the system grows. Uploaded test results are made available to any technician as a reference point for addressing future service activations or repairs. The ability to access both current and historical information from any location helps technicians isolate problems more quickly and reduces the time spent troubleshooting in the field. All data is stored in a MySQL® open source database, making realGATE easy to integrate with workforce software, billing systems and other third party applications.
realGATE is ideal for technicians already using Sunrise Telecom broadband systems as well as for managers and supervisors who require field data to manage operations and field teams more effectively. realGATE will be available in April 2009. For sales information contact the company at info@sunrisetelecom.com.
SOURCE: Sunrise Telecom Incorporated